5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing excellent control procedures.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a system of verification and quality control to ensure that issues associated with the lack of performing these tasks don’t start to happen.
In this guide we will discuss five (5) easy actions to improving your safety guard service and achieving what you picture as your ideal event security London.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and inquire does it seem decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display if the guard is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from this guard and it provides you a chance to ask a different guard if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in several circumstances the shield’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• How long is each officer educated?
• How long can the security firm double bank? (Double banks is the process of having a veteran guard working in precisely the exact same time as the new guard.)
Determine the answer to each of these questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website special training to get an understanding of what goes into preparing a guard to work in your property.
Protect supervision is among the more important factors of very good security guard support. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their job isn’t significant and they start to see themselves as not as a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your property. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard provider provides a way of earning certain that each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your safety while you aren’t there. During these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.